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Returns policy
- We hope that you are delighted with your order from us. And if there is anything about your purchase with which you are not happy we would like to hear about it. Please email comments to customerservices@yappee.co.uk
- In accordance with the law, customers are entitled to a 7 day “cooling-off” period after delivery to return any goods. To arrange a return please email us or call us on 0845 459 4990.
- Customers may return items in person for free to our warehouse based in Leicester.
- Returns by any other means are at the customer’s your own expense and risk. You must ensure that the goods are packed sufficiently to protect against damage.
- If we accept that the item is faulty and covered by warranty, we will arrange the return. We will not accept any cost for the return delivery unless explicitly approved in advance.
- We can arrange a collection of unwanted goods. Unless the goods are accepted to be irreparably faulty and under warranty, this will be subject to a collection fee of twice the original delivery fee paid. Any charges will be invoiced and paid for by the Customer before arranging the collection. Collections will be arranged in the normal course as set out for deliveries or within 28 days.
- All items must be returned in the packaging in which they were left by the delivery team. Any manufacturer's warranty documents or instructions must be present (such as for appliances). Unless faulty, any item to be returned must be in new condition and unused.
- Bespoke orders are non-refundable.
- Refunds will be not be offered for any item that has been assembled either by the Customer or our delivery team or otherwise. We request that customers test mattresses while they are unopened as for hygiene reasons, we are unable to accept returns on mattresses or pillows unless they are still sealed in their original packaging. This restriction does not apply where the item is found to be faulty within the warranty period.
- Our Assembly and rubbish disposal services are non-refundable.
- Where payment for the goods was made by credit card, any refund may be made to the same card without any other notification.
- Refunds will be processed once the goods are back at our warehouse and have been inspected for damage. Refunds will then be processed within 48 hours.
- The value of the refund will be the price paid (including delivery costs) for any returned item less any charges for damage to the item while in the Customer's possession.
